Maximize logistics uptime and productivity with customizable preventive and reactive services from MiR.
Our future-proof solutions seamlessly integrate with your operations, scale to fit your needs, and prevent delays due to AMR maintenance. Trust our reliable, available, responsive, flexible and expert service concept to prepare you for the unexpected.
- Scalable Service Level Agreements
- 24/7 Call Center
- Extended Warranty
- Software Upgrades
- MiR Insights
You can count on us
When it comes to your intralogistics, we do everything we can to ensure that you are up and running and that you get maximum output of your MiR robots.
Reliability
We ensure seamless maintenance for your MiR Robots
Expertise
Our experienced MiR Technical Support Team is here to improve your logistics workflow
Responsiveness
Our standardized digital setup, coupled with nearby partners, guarantees a rapid response and minimal downtime
Flexibility
Our flexible service setup allows for customized elements to ensure rapid problem-solving and quick access to repairs
Availability
MiR Service offers 24/7 availability for when you need us
Experience peace of mind with our Service Agreements
We offer a scalable Service Agreement model with tiered levels, designed to adapt to your evolving service and support needs, ensuring your AMRs remain operational 24/7. By choosing the level that best suits your unique requirements, you gain access to MiR's expertise and dedicated support from our team. Our Service Agreements go beyond basic support, providing access to a comprehensive suite of additional services aimed at optimizing the performance of your entire robot fleet
Service Level Agreement
Basic
Standard
Plus
Premium
MiR Ticket Response
Based on availability
Within 48 hours (24/5)
Within 24 hours (24/5)
Within 2 hours (24/5)
MiR Onsite Response
Based on availability
Within 10 business days
Within 5 business days
Within 24 hours
MiR Spare Parts
List Price
10% discount
12.5% discount
15% discount
MiR Field Service & Engineering hours
List Price
10% discount
15% discount
20% discount
MiR Training Courses
List Price
10% discount
20% discount
30% discount
Access to MiR Annual Services
✔
✔
✔
✔
Annual Preventive Maintenance Registration
✔
✔
✔
✔
MiR Insights Basic
Add-on
✔
✔
✔
MiR Insights Pro
Add-on
Add-on
✔
✔
24/7 Call Center
Add-on
Add-on
✔
✔
Annual MiR Insights Optimization Report
Add-on
Add-on
Add-on
✔
MiR Visual Remote Assistant
Add-on
Add-on
Add-on
✔
Extended Warrenty
Add-on
Add-on
Add-on
Add-on
Software Upgrade
Add-on
Add-on
Add-on
Add-on
Application Support *
Add-on
Add-on
Add-on
Add-on
Technical Training *
Add-on
Add-on
Add-on
Add-on
Full Inspection *
Add-on
Add-on
Add-on
Add-on
Wi-Fi Assessment *
Add-on
Add-on
Add-on
Add-on
Upgrade Support for Software *
Add-on
Add-on
Add-on
Add-on
Stand-alone services marked with * are available for separate purchase by robot customers without a Service Level Agreement
Check if your robot has a Service Agreement
If you are unsure whether your robot is covered by a MiR Service Agreement, simply enter your robot’s serial number in the field and we will check for you.
Find the help you need, when you need it
If you need any kind of support for your MiR robot, we offer several options tailored to your level of assistance. If your robot has a Service Agreement, you can submit a support ticket through the customer portal. For urgent assistance or help with raising a ticket, and if you have the appropriate service level, you can contact our call center for support.
Alternatively, you can explore answers on your own in our comprehensive support portal, where you'll find all robot documentation. For lighter inquiries or if you're seeking advice from fellow robot users, feel free to join our community and start a discussion.
- Locate serial no. on robot
- Customer Portal
- 24/7 Call Center service
- Support Portal
- MiR Community
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MiR has a global network of distributors, ready to support you and guide you in terms of robots, implementation and service.