Services

Maximize logistics uptime and productivity with customizable preventive and reactive services from MiR.

Our future-proof solutions seamlessly integrate with your operations, scale to fit your needs, and prevent delays due to AMR maintenance. Trust our reliable, available, responsive, flexible and expert service concept to prepare you for the unexpected.

Recommended by MiR

MiR Care Service Package

To ensure optimal coverage at the most competitive price, MiR recommends the MiR Care Service Package. Enjoy excellent value when you choose the complete bundle!

  • Standard Service Level Agreement
  • 24/7 Call Center
  • Software Upgrade
  • MiR Insights Pro

You can count on us

When it comes to your intralogistics, we do everything we can to ensure that you are up and running and that you get maximum output of your MiR robots.

Icon Highlight Service

Reliability

We ensure seamless maintenance for your MiR Robots

Expertise

Our experienced MiR Technical Support Team is here to improve your logistics workflow

Icon Industries Increase Efficiency

Responsiveness

Our standardized digital setup, coupled with nearby partners, guarantees a rapid response and minimal downtime

Icon Highlight Switch

Flexibility

Our flexible service setup allows for customized elements to ensure rapid problem-solving and quick access to repairs

Icon Highlight Support

Availability

MiR Service offers 24/7 availability for when you need us

Experience peace of mind with our Service Agreements

We offer a scalable Service Agreement model with tiered levels, designed to adapt to your evolving service and support needs, ensuring your AMRs remain operational 24/7. By choosing the level that best suits your unique requirements, you gain access to MiR's expertise and dedicated support from our team. Our Service Agreements go beyond basic support, providing access to a comprehensive suite of additional services aimed at optimizing the performance of your entire robot fleet.

All new robots have a one-year Standard Service Level Agreement included in the robot-price.

Service Level Agreement

Standard

MiR ticket support via MiR Customer Portal

Gives access to the Customer Portal: Your direct gateway for managing support tickets

MiR Ticket Response

Priority in the MiR Support Ticket system with a guaranteed response time.

Within 8 hours

MiR Onsite Response

MiR’s experienced technical support engineers will come on-site.

Priority over non-SLA

Discount on spares, Application & Field Support hours and MiR training programs

10% discount

Access to MiR's Preventative Maintenance checklist

Check if your robot has a Service Agreement

If you are unsure whether your robot is covered by a MiR Service Agreement, simply enter your robot’s serial number in the field and we will check for you.

Find the help you need, when you need it

If you need any kind of support for your MiR robot, we offer several options tailored to your level of assistance. If your robot has a Service Agreement, you can submit a support ticket through the customer portal. For urgent assistance or help with raising a ticket, and if you have the appropriate service level, you can contact our call center for support.

Alternatively, you can explore answers on your own in our comprehensive support portal, where you'll find all robot documentation. For lighter inquiries or if you're seeking advice from fellow robot users, feel free to join our community and start a discussion.

  • Locate serial no. on robot
  • Customer Portal
  • 24/7 Call Center Service
  • Support Portal
  • MiR Community
people kverneland with a MiR Robot
MiR Service

MiR has a global network of distributors, ready to support you and guide you in terms of robots, implementation and service.