MiR Service Options
To maximize the performance and longevity of your MiR robot, it's important to understand your service and support options. Explore the available service agreements and resources to ensure your robot stays operational and supported.
Check if your robot has a Service Agreement
If you are unsure whether your robot is covered by a MiR Service Agreement, simply enter your robot’s serial number in the field and we will check for you.
Find the help you need, when you need it
Whether you are looking for quick answers or in-depth support, we have got you covered. Explore the different ways you can get assistance with your MiR robot solution. Scroll down to discover our support options, each designed to give you the help you need, when you need it.
Customer Portal
Your gateway to managing support tickets. Customers with a valid Service Level Agreement can access the portal to submit and track support tickets efficiently.
24/7 Call Center
Our service team assists you over the phone and can create support tickets if needed. Have your robot serial number ready for quick verification.
Support Portal
Whether you’re new to robotics or an experienced user, the portal offers a wealth of resources to enhance your robot experience.
MiR Community
Connect with like-minded individuals, access valuable information, stay updated on news and events, and foster strong relationships within the MiR ecosystem.
Service Level Agreements
Choose a service level that fits your fleet’s needs and get direct access to support, ensuring your robots receive assistance and optimal care.
Customers with a Service Level Agreement
If you have a Service Level Agreement, the MiR Customer Portal is your gateway to managing support. Depending on your level, you will have access to various features, but all Service Level Agreement holders can:
Create and manage support tickets directly in the portal.
Track ticket progress and communicate with MiR and your partner.
Monitor and follow all support cases within the MiR Customer Portal.
Getting Access to the MiR Customer Portal
If your company has purchased a service level agreement but doesn’t yet have access to the Customer Portal, you can request it through your MiR Partner. Once your access is granted, you will receive a welcome email with your username and a link to create your password and log in.
24/7 Call Center service
For customers with a 24/7 Call Center service, immediate help is just a phone call away. If you experience an issue, contact MiR service team through our dedicated call center. Our team will assist you over the phone or, if needed, create a support ticket for further assistance.
Contact MiR Call Center at +63 32-341-7800 and select 4. Have your robot serial number ready for verification.
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Support Portal - maximize your robot’s potential
Get the full potential of your MiR robots with our comprehensive MiR Support Portal. Whether you’re new to robotics or an experienced user, the portal offers a wealth of resources to enhance your robot experience.
Free Access: Sign up for free to gain full access to our support resources.
Manuals: Detailed product manuals to guide you through every step, from setup to advanced features.
How-To Guides: Simplified instructions for complex tasks, helping you boost productivity and efficiency.
Video Tutorials: Master maintenance and technical skills with focused, hands-on video tutorials.
3D Visualizations: Explore enhanced 3D drawings for a better understanding of robot dimensions and capabilities.
MiR Community
Looking for advice, inspiration, or solutions? Join the MiR Community, a dynamic platform designed to connect like-minded individuals and experts in the world of autonomous mobile robots (AMRs).
In the MiR Community, you can:
Ask and answer questions about robots and fleets.
Explore trending topics and articles.
Engage in discussions, share insights, and gain valuable knowledge.
Stay updated on the latest industry news and events.
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Experience peace of mind with our Service Agreements
Our Service Level Agreement model is designed to scale with your business needs, ensuring your AMRs are operational 24/7. Choose the level of service that best meets your requirements and gain access to MiR’s dedicated support team. Our Service Level Agreements offer more than just basic support; they provide a range of additional services to optimize the performance of your robot fleet.
Find the Service Level Agreement that fits your needs.