MiR Service
Maksimer logistikkens oppetid og produktivitet med skræddersyede forebyggende og reaktive tjenester fra MiR.
Vores fremtidssikrede løsninger integreres problemfrit med din drift, skaleres, så de passer til dine behov, og forhindrer forsinkelser på grund af AMR-vedligeholdelse. Stol på vores pålidelige, tilgængelige, lydhøre, fleksible og kompetente servicekoncept, der forbereder dig på det uventede.
- Ad hoc-servicepunkter
- Udvidet garanti
- Software-opgraderinger
- Software Upgrades
- Grundlæggende sikkerhed og vedligeholdelse
Du kan regne med os
Pålidelighed
Vi sikrer problemfri vedligeholdelse af dine MiR-robotter
Ekspertise
Vores erfarne MiR Technical Support Team er her for at forbedre dit logistiske workflow.
Reaktionsdygtighed
Vores standardiserede digitale setup, kombineret med partnere i nærheden, garanterer hurtig respons og minimal nedetid.
Fleksibilitet
Vores fleksible serviceopsætning giver mulighed for tilpassede elementer, der sikrer hurtig problemløsning og hurtig adgang til reparationer.
Tilgængelighed
MiR Service tilbyder tilgængelighed 24/7, når du har brug for os.
Experience peace of mind with our Service Level Agreements (SLAs)
We offer you a SLA model that is scalable, adapting to your evolving needs for service and support to make sure that your AMRs are operational 24/7. By selecting the appropriate level based on your unique requirements, you gain access to MiR and dedicated support from our team. Furthermore, our SLAs extend beyond basic assistance, offering access to a suite of additional services designed to optimize your robot fleet’s performance.
Service Level Agreement | Premium | Plus | Standard | Basic |
|---|---|---|---|---|
MiR Ticket Support | MiR Customer Portal | MiR Customer Portal | MiR Customer Portal | MiR Customer Portal |
MiR Ticket Response | Within 2 hours (24/5) | Within 24 hours (24/5) | Within 48 hours (24/5) | Based on availability |
MiR Onsite Response | Within 24 hours | Within 5 business days | Within 10 business days | Based on availability |
MiR Spare Parts | 15% discount | 12.5% discount | 10% discount | List Price |
MiR Field Service & Engineering hours | 20% discount | 15% discount | 10% discount | List Price |
MiR Training Courses | 30% discount | 20% discount | 10% discount | List Price |
Access to MiR Annual Services | ✓ | ✓ | ✓ | ✓ |
Annual Preventive Maintenance Registration | ✓ | ✓ | ✓ | ✓ |
MiR Insights Basic | ✓ | ✓ | ✓ | |
MiR Insights Pro | ✓ | ✓ | ||
24/7 Call Center | ✓ | ✓ | ||
Annual MiR Insights Optimization Report | ✓ | |||
MiR Visual Remote Assistant | ✓ |
)
MiR har et globalt netværk af distributører, der er klar til at støtte og vejlede dig med hensyn til robotter, implementering og service.