Your gateway to seamless support & installed base management
If you have a Service Level Agreement, the MiR Customer Portal is your gateway to managing support.
The MiR Customer Portal is designed to make your experience with MiR robots as seamless and efficient as possible. As a Service Level Agreement holder, this exclusive platform offers you a one-stop solution for managing your robots and accessing expert support.
Whether you’re tracking your installed base, submitting support tickets, or track ticket progress, the MiR Customer Portal is here to empower you with tools and resources that keep your operations running smoothly. With transparent communication and easy access to valuable insights, this portal reflects our commitment to supporting your success.
- View your installed base
- Submit a ticket directly
- Request for help, training etc.
- Communicate with MiR and your partner
Create and manage support tickets
Submit tickets directly in the portal for quick and efficient issue resolution.
Track ticket progress
Stay updated on the status of your support cases and monitor every step of the process.
Communicate seamlessly
Collaborate with MiR and your partner in one transparent platform.
Monitor your support cases
Keep an overview of all active and resolved cases in one convenient place.
Getting Started with the MiR Customer Portal
If your company has purchased a service level agreement but doesn’t yet have access to the Customer Portal, you can request it through your MiR Partner. Once your access is granted, you will receive a welcome email with your username and a link to create your password and log in.