MiR Service

Maximize logistics uptime and productivity with customizable preventive and reactive services from MiR.

Our future-proof solutions seamlessly integrate with your operations, scale to fit your needs, and prevent delays due to AMR maintenance. Trust our reliable, available, responsive, flexible and expert service concept to prepare you for the unexpected.

  • Scalable Service Level Agreements
  • 24/7 Call Center
  • Extended Warranty
  • Software Upgrades
  • MiR Insights

You can count on us

When it comes to your intralogistics, we do everything we can to ensure that you are up and running and that you get maximum output of your MiR robots.

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We ensure seamless maintenance for your MiR Robots


Our experienced MiR Technical Support Team is here to improve your logistics workflow

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Our standardized digital setup, coupled with nearby partners, guarantees a rapid response and minimal downtime

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Our flexible service setup allows for customized elements to ensure rapid problem-solving and quick access to repairs

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MiR Service offers 24/7 availability for when you need us

Experience peace of mind with our Service Level Agreements (SLAs)

We offer you a SLA model that is scalable, adapting to your evolving needs for service and support to make sure that your AMRs are operational 24/7. By selecting the appropriate level based on your unique requirements, you gain access to MiR and dedicated support from our team. Furthermore, our SLAs extend beyond basic assistance, offering access to a suite of additional services designed to optimize your robot fleet’s performance. 

Service Level Agreement Premium Plus Standard Basic
MiR Ticket Support MiR Customer Portal MiR Customer Portal MiR Customer Portal MiR Customer Portal
MiR Ticket Response Within 2 hours (24/5) Within 24 hours (24/5) Within 48 hours (24/5) Based on availability
MiR Onsite Response Within 24 hours Within 5 business days Within 10 business days Based on availability
MiR Spare Parts 15% discount 12.5% discount 10% discount List Price
MiR Field Service & Engineering hours 20% discount 15% discount 10% discount List Price
MiR Training Courses 30% discount 20% discount 10% discount List Price
Access to MiR Annual Services
Annual Preventive Maintenance Registration
MiR Insights Basic
MiR Insights Pro
24/7 Call Center
Annual MiR Insights Optimization Report
MiR Visual Remote Assistant
people kverneland with a MiR Robot
MiR Service

MiR has a global network of distributors, ready to support you and guide you in terms of robots, implementation and service.