MiR Service
Maximize logistics uptime and productivity with customizable preventive and reactive services from MiR.
Our future-proof solutions seamlessly integrate with your operations, scale to fit your needs, and prevent delays due to AMR maintenance. Trust our reliable, available, responsive, flexible and expert service concept to prepare you for the unexpected.
- Scalable Service Level Agreements
- 24/7 Call Center
- Extended Warranty
- Software Upgrades
- MiR Insights
You can count on us
When it comes to your intralogistics, we do everything we can to ensure that you are up and running and that you get maximum output of your MiR robots.
Reliability
We ensure seamless maintenance for your MiR Robots
Expertise
Our experienced MiR Technical Support Team is here to improve your logistics workflow
Responsiveness
Our standardized digital setup, coupled with nearby partners, guarantees a rapid response and minimal downtime
Flexbility
Our flexible service setup allows for customized elements to ensure rapid problem-solving and quick access to repairs
Availability
MiR Service offers 24/7 availability for when you need us
Experience peace of mind with our Service Level Agreements (SLAs)
We offer you a SLA model that is scalable, adapting to your evolving needs for service and support to make sure that your AMRs are operational 24/7. By selecting the appropriate level based on your unique requirements, you gain access to MiR and dedicated support from our team. Furthermore, our SLAs extend beyond basic assistance, offering access to a suite of additional services designed to optimize your robot fleet’s performance.
| Service Level Agreement | Premium | Plus | Standard | Basic |
|---|---|---|---|---|
| MiR Ticket Support | MiR Customer Portal | MiR Customer Portal | MiR Customer Portal | MiR Customer Portal |
| MiR Ticket Response | Within 2 hours (25/5) | Within 24 hours (25/5) | Within 48 hours (25/5) | Based on availability |
| MiR Onsite Response | Within 24 hours | Within 5 business days | Within 10 business days | Based on availability |
| MiR Spare Parts | 15% discount | 12.5% discount | 10% discount | List Price |
| MiR Field Service & Engineering hours | 20% discount | 15% discount | 10% discount | List Price |
| MiR Training Courses | 30% discount | 20% discount | 10% discount | List Price |
| Access to MiR Annual Services | ✓ | ✓ | ✓ | ✓ |
| Annual Preventive Maintenance Registration | ✓ | ✓ | ✓ | ✓ |
| MiR Insights Basic | ✓ | ✓ | ✓ | |
| MiR Insights Pro | ✓ | ✓ | ||
| 24/7 Call Center | ✓ | ✓ | ||
| Annual MiR Insights Optimization Report | ✓ | |||
| MiR Visual Remote Assistant | ✓ |
MiR has a global network of distributors, ready to support you and guide you in terms of robots, implementation and service.