[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"en-customer-portal":3,"en-header":185,"footer-default-en":353},{"name":4,"created_at":5,"published_at":6,"updated_at":7,"id":8,"uuid":9,"content":10,"slug":154,"full_slug":154,"sort_by_date":150,"position":155,"tag_list":156,"is_startpage":84,"parent_id":157,"meta_data":150,"group_id":158,"first_published_at":159,"release_id":150,"lang":160,"path":150,"alternates":161,"default_full_slug":154,"translated_slugs":162},"Customer Portal","2025-01-06T14:08:54.227Z","2026-02-06T23:15:14.951Z","2026-03-23T12:54:53.865Z",603971559,"bbdad4c0-6b32-4d4b-92bc-ad7a54c3e40d",{"_uid":11,"body":12,"Keywords":36,"headline":144,"component":145,"meta_fields":146,"select_sub_menu":153},"3dcd6a53-202a-4a87-b291-cbe4ffa42c7c",[13,68,118],{"_uid":14,"body":15,"label":32,"links":33,"bgColor":36,"headline":36,"component":49,"leftAligned":50,"contentRight":51},"c5be2397-dbc2-4cde-bd2e-4712bdcbfeb7",{"type":16,"content":17},"doc",[18,24,28],{"type":19,"content":20},"paragraph",[21],{"text":22,"type":23},"If you have a Service Level Agreement, the MiR Customer Portal is your gateway to managing support.","text",{"type":19,"content":25},[26],{"text":27,"type":23},"The MiR Customer Portal is designed to make your experience with MiR robots as seamless and efficient as possible. As a Service Level Agreement holder, this exclusive platform offers you a one-stop solution for managing your robots and accessing expert support.",{"type":19,"content":29},[30],{"text":31,"type":23},"Whether you’re tracking your installed base, submitting support tickets, or track ticket progress, the MiR Customer Portal is here to empower you with tools and resources that keep your operations running smoothly. With transparent communication and easy access to valuable insights, this portal reflects our commitment to supporting your success.","MiR Customer Portal",[34,43],{"url":35,"_uid":40,"title":41,"linkType":42,"component":42},{"id":36,"url":37,"linktype":38,"fieldtype":39,"cached_url":37},"","https:\u002F\u002Fcustomers.teradyne-robotics.com","url","multilink","55e32957-267c-4f77-999b-2bdc316409ac","Go to Customer Portal","link",{"url":44,"_uid":46,"title":47,"linkType":48,"component":42},{"id":36,"url":45,"linktype":38,"fieldtype":39,"cached_url":45},"https:\u002F\u002Fmobile-industrial-robots.com\u002Fcontacts\u002Fcontact-a-partner","de493de1-92e9-4d11-8a80-db5aa45df3a7","Contact your Partner to Get Access","button","rich-text",true,[52],{"_uid":53,"items":54,"component":67},"e9b12c3b-94fd-44f8-8b43-b57d00697a97",[55,58,61,64],{"_uid":56,"text":57,"component":23},"4966b730-a972-4b46-bda2-49ccb98c0d49","View your installed base",{"_uid":59,"text":60,"component":23},"0e0faf73-93cc-4752-9577-79606f9191fe","Submit a ticket directly",{"_uid":62,"text":63,"component":23},"a5cabfa1-6663-4cd2-9bfe-3a92006559b3"," Request for help, training etc.",{"_uid":65,"text":66,"component":23},"6ecfec9c-ab89-4155-9a5a-5377a7ba479d","Communicate with MiR and your partner","bullet-list",{"_uid":69,"body":70,"headline":36,"component":73,"featuresElements":74},"1e617722-c051-4cd5-8826-10a765e03faf",{"type":16,"content":71},[72],{"type":19},"features",[75,89,99,109],{"_uid":76,"body":77,"icon":78,"link":85,"headline":87,"linkText":36,"component":88},"9a15dbe0-c4bd-4660-8e56-68477e857d91","Submit tickets directly in the portal for quick and efficient issue resolution.",{"id":79,"alt":80,"name":36,"focus":36,"title":36,"source":36,"filename":81,"copyright":36,"fieldtype":82,"meta_data":83,"is_external_url":84},9730207,"Icon Highlight Service","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F230581\u002F30x30\u002F3fee2f7424\u002Ficon_highlight_service.svg","asset",{},false,{"id":36,"url":36,"linktype":86,"fieldtype":39,"cached_url":36},"story","Create and manage support tickets","features-element",{"_uid":90,"body":91,"icon":92,"link":97,"headline":98,"linkText":36,"component":88},"e4170fcc-d95b-43ae-b933-09a3bc40f1e4","Stay updated on the status of your support cases and monitor every step of the process.",{"id":93,"alt":94,"name":36,"focus":36,"title":36,"source":36,"filename":95,"copyright":36,"fieldtype":82,"meta_data":96,"is_external_url":84},13785052,"Exploit Business icon","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F230581\u002F30x30\u002F329065d225\u002Ficon_industries_exploitbusiness.svg",{},{"id":36,"url":36,"linktype":86,"fieldtype":39,"cached_url":36},"Track ticket progress",{"_uid":100,"body":101,"icon":102,"link":107,"headline":108,"linkText":36,"component":88},"6700b111-2f90-4f10-93cd-2897267544da","Collaborate with MiR and your partner in one transparent platform.",{"id":103,"alt":104,"name":36,"focus":36,"title":36,"source":36,"filename":105,"copyright":36,"fieldtype":82,"meta_data":106,"is_external_url":84},17200895,"share icon","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F230581\u002F30x30\u002Fc0f3450774\u002Ficon_community_share_black.svg",{"alt":104,"title":36,"source":36,"copyright":36},{"id":36,"url":36,"linktype":86,"fieldtype":39,"cached_url":36},"Communicate seamlessly",{"_uid":110,"body":111,"icon":112,"link":116,"headline":117,"linkText":36,"component":88},"6cc19c6c-5e6c-4a66-ba30-1b97b5321498","Keep an overview of all active and resolved cases in one convenient place.",{"id":113,"alt":36,"name":36,"focus":36,"title":36,"source":36,"filename":114,"copyright":36,"fieldtype":82,"meta_data":115,"is_external_url":84},10103652,"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F230581\u002F30x30\u002F6e7c0ac358\u002Ficon_qualitypolicy_improvement.svg",{},{"id":36,"url":36,"linktype":86,"fieldtype":39,"cached_url":36},"Monitor your support cases",{"_uid":119,"body":120,"label":36,"links":142,"bgColor":36,"headline":36,"component":49,"leftAligned":50,"contentRight":143},"e29d7126-5722-4557-9b33-303c00b505a4",{"type":16,"content":121},[122,135],{"type":19,"content":123},[124,133],{"text":125,"type":23,"marks":126},"Getting Started with the MiR Customer Portal",[127,129],{"type":128},"bold",{"type":130,"attrs":131},"textStyle",{"color":132},"#0C0931",{"type":134},"hard_break",{"type":19,"content":136},[137],{"text":138,"type":23,"marks":139},"If your company has purchased a service level agreement but doesn’t yet have access to the Customer Portal, you can request it through your MiR Partner. Once your access is granted, you will receive a welcome email with your username and a link to create your password and log in.",[140],{"type":130,"attrs":141},{"color":132},[],[],"Your gateway to seamless support & installed base management","page",[147],{"_uid":148,"title":32,"noIndex":84,"OG_image":149,"OG_title":32,"component":152,"description":22,"canonicalUrl":36,"OG_description":22},"9a03b57e-08d5-427b-aae6-9cbdf9d4e542",{"id":150,"alt":150,"name":36,"focus":150,"title":150,"source":150,"filename":36,"copyright":150,"fieldtype":82,"meta_data":151},null,{},"meta-fields","sub-menu","customer-portal",350,[],0,"b34a6924-aed7-4c8f-98d5-578c036133ff","2025-01-27T09:03:33.707Z","default",[],[163,165,167,169,171,173,175,177,179,181,183],{"path":154,"name":150,"lang":164,"published":150},"da",{"path":154,"name":150,"lang":166,"published":150},"de",{"path":154,"name":150,"lang":168,"published":150},"it",{"path":154,"name":150,"lang":170,"published":150},"fr",{"path":154,"name":150,"lang":172,"published":150},"es",{"path":154,"name":150,"lang":174,"published":150},"ko",{"path":154,"name":150,"lang":176,"published":150},"ja",{"path":154,"name":150,"lang":178,"published":150},"zh",{"path":154,"name":150,"lang":180,"published":150},"tw",{"path":154,"name":150,"lang":182,"published":150},"pl",{"path":154,"name":150,"lang":184,"published":150},"cs",{"name":186,"created_at":187,"published_at":188,"updated_at":189,"id":190,"uuid":191,"content":192,"slug":194,"full_slug":334,"sort_by_date":150,"position":335,"tag_list":336,"is_startpage":84,"parent_id":337,"meta_data":150,"group_id":338,"first_published_at":339,"release_id":150,"lang":160,"path":150,"alternates":340,"default_full_slug":334,"translated_slugs":341},"Header","2023-05-25T10:50:16.809Z","2026-03-19T07:46:31.998Z","2026-04-02T16:49:48.234Z",313480493,"bafd24a7-f2d3-44e9-854d-5a5e76a957b4",{"_uid":193,"component":194,"header_menu":195,"portalTitle":251,"dropdown_title":252,"header_dropdown":253,"header_portal_switcher":297},"22e2fba0-faed-44f4-a77a-74073ce6c25a","header",[196,206,215,224,233,242],{"_uid":197,"link":198,"title":202,"component":205},"51622f66-37f1-4b03-9efc-770451007e96",{"id":199,"url":36,"linktype":86,"fieldtype":39,"cached_url":200,"story":201},"cc2f264a-e54d-4097-a11d-3e9b0af126e1","products\u002F",{"name":202,"id":203,"uuid":199,"slug":204,"url":200,"full_slug":200,"_stopResolving":50},"Products",325521696,"products","menu-link",{"_uid":207,"link":208,"title":212,"component":205},"999386f5-ddb5-4a4c-9695-f16c5a263284",{"id":209,"url":36,"linktype":86,"fieldtype":39,"cached_url":210,"story":211},"fdcb7cad-fe5b-424e-a5b6-95e61a6e7e2c","your-amr-journey\u002F",{"name":212,"id":213,"uuid":209,"slug":214,"url":210,"full_slug":210,"_stopResolving":50},"Your AMR Journey",356660014,"your-amr-journey",{"_uid":216,"link":217,"title":221,"component":205},"80432b01-ee11-4e0f-9fe9-b8aed52e318c",{"id":218,"url":36,"linktype":86,"fieldtype":39,"cached_url":219,"story":220},"8cbd5d80-2357-40d6-9270-4d58c47b9c2d","cases\u002F",{"name":221,"id":222,"uuid":218,"slug":223,"url":219,"full_slug":219,"_stopResolving":50},"Cases",326018479,"cases",{"_uid":225,"link":226,"title":230,"component":205},"ac56471a-9262-4d22-a5f3-80699f28ee78",{"id":227,"url":36,"linktype":86,"fieldtype":39,"cached_url":228,"story":229},"17b3687b-5324-48ff-abfc-1b05af4c7aa5","industries\u002F",{"name":230,"id":231,"uuid":227,"slug":232,"url":228,"full_slug":228,"_stopResolving":50},"Industries",335936187,"industries",{"_uid":234,"link":235,"title":239,"component":205},"ca78bf38-0026-4db8-8bf1-ff4727e36a85",{"id":236,"url":36,"linktype":86,"fieldtype":39,"cached_url":237,"story":238},"fac8ac6e-663a-4545-860c-b6762ea0d40b","about\u002F",{"name":239,"id":240,"uuid":236,"slug":241,"url":237,"full_slug":237,"_stopResolving":50},"About",313472547,"about",{"_uid":243,"link":244,"title":248,"component":205},"b51c3a9d-4d66-491b-b115-dbb593310c3f",{"id":245,"url":36,"linktype":86,"fieldtype":39,"cached_url":246,"story":247},"801bddfe-f04a-4089-9418-909bc2f67312","contacts\u002F",{"name":248,"id":249,"uuid":245,"slug":250,"url":246,"full_slug":246,"_stopResolving":50},"Contact",389644485,"contacts","Portals","Services & Support",[254,262,270,279,287],{"_uid":255,"link":256,"title":260,"component":205},"bffc1954-55b8-4952-be47-cc3cd04e26c0",{"id":257,"url":36,"linktype":86,"fieldtype":39,"cached_url":258,"story":259},"50c9e4be-1d49-4ca0-aec0-c0f84d229407","mir-academy",{"name":260,"id":261,"uuid":257,"slug":258,"url":258,"full_slug":258,"_stopResolving":50},"MiR Academy",430299874,{"_uid":263,"link":264,"title":268,"component":205},"2a1188ce-e1b3-4634-aeff-a5337edcfcc4",{"id":265,"url":36,"linktype":86,"fieldtype":39,"cached_url":266,"story":267},"08dd7140-9581-47d7-9df1-7eb40e932e6e","community",{"name":268,"id":269,"uuid":265,"slug":266,"url":266,"full_slug":266,"_stopResolving":50},"MiR Community",320145416,{"_uid":271,"link":272,"title":276,"component":205},"6fde37b5-a220-440b-ad34-b0fb215c90a0",{"id":273,"url":36,"linktype":86,"fieldtype":39,"cached_url":274,"story":275},"c9d027cd-40a7-4345-9edd-6eceb0d65825","service-support\u002Ffinance",{"name":276,"id":277,"uuid":273,"slug":278,"url":274,"full_slug":274,"_stopResolving":50},"MiR Finance",404955355,"finance",{"_uid":280,"link":281,"title":285,"component":205},"52185e6b-2937-424c-8493-ae513c5ee658",{"id":282,"url":36,"linktype":86,"fieldtype":39,"cached_url":283,"story":284},"5b534ff7-6a86-475e-a184-e742a32b433b","support-portal",{"name":285,"id":286,"uuid":282,"slug":283,"url":283,"full_slug":283,"_stopResolving":50},"MiR Support Portal",320145411,{"_uid":288,"link":289,"title":296,"component":205},"d1205786-5e27-466a-918a-b276af399001",{"id":290,"url":36,"linktype":86,"fieldtype":39,"cached_url":291,"story":292},"951f0837-0bd2-482e-9a17-d8b766fc7571","service-support\u002Fmir-service-activation",{"name":293,"id":294,"uuid":290,"slug":295,"url":291,"full_slug":291,"_stopResolving":50},"MiR service activation",552990532,"mir-service-activation","MiR Service Options",[298,308,317,325],{"_uid":299,"icon":300,"link":305,"name":306,"component":307},"e4bb7f1b-bff1-4b8e-b589-071a77ccd2fe",{"id":301,"alt":302,"name":36,"focus":36,"title":36,"source":36,"filename":303,"copyright":36,"fieldtype":82,"meta_data":304,"is_external_url":84},15422895,"MiR Main Website","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F230581\u002F39x40\u002Ff8b20084af\u002Fportal-switcher-main.svg",{"alt":302,"title":36,"source":36,"copyright":36},"https:\u002F\u002Fmobile-industrial-robots.com\u002F","Website","portal",{"_uid":309,"icon":310,"link":315,"name":316,"component":307},"9b78af37-4774-424d-b87e-4d3850b778a5",{"id":311,"alt":312,"name":36,"focus":36,"title":36,"source":36,"filename":313,"copyright":36,"fieldtype":82,"meta_data":314,"is_external_url":84},14298318,"how to guide","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F230581\u002F30x30\u002F9687ef73ab\u002Ficon_featured-howto.svg",{},"https:\u002F\u002Fsupportportal.mobile-industrial-robots.com\u002F","Support Portal",{"_uid":318,"icon":319,"link":323,"name":324,"component":307},"a1dca106-baed-4db0-8bf2-b982f3c7d8b5",{"id":320,"alt":36,"name":36,"focus":36,"title":36,"source":36,"filename":321,"copyright":36,"fieldtype":82,"meta_data":322,"is_external_url":84},10103478,"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F230581\u002F30x30\u002F3e6d1ac02e\u002Ficon_corevalues_nextlevel.svg",{},"https:\u002F\u002Facademy.mobile-industrial-robots.com\u002F","Academy",{"_uid":326,"icon":327,"link":332,"name":333,"component":307},"268b8de5-88f7-491f-bc7e-c683e4d9b80f",{"id":328,"alt":329,"name":36,"focus":36,"title":36,"source":36,"filename":330,"copyright":36,"fieldtype":82,"meta_data":331,"is_external_url":84},13785060,"World share icon","https:\u002F\u002Fa.storyblok.com\u002Ff\u002F230581\u002F30x30\u002F0e54bc9d4e\u002Ficon_community_worldshare.svg",{},"https:\u002F\u002Fcommunity.mobile-industrial-robots.com\u002Fs\u002F","Community","navigation\u002Fheader",10,[],313907702,"8aa22c46-7145-43a7-91ea-8c1bdcf87a77","2023-05-25T10:51:41.897Z",[],[342,343,344,345,346,347,348,349,350,351,352],{"path":334,"name":150,"lang":164,"published":150},{"path":334,"name":150,"lang":166,"published":150},{"path":334,"name":150,"lang":168,"published":150},{"path":334,"name":150,"lang":170,"published":150},{"path":334,"name":150,"lang":172,"published":150},{"path":334,"name":150,"lang":174,"published":150},{"path":334,"name":150,"lang":176,"published":150},{"path":334,"name":150,"lang":178,"published":150},{"path":334,"name":150,"lang":180,"published":150},{"path":334,"name":150,"lang":182,"published":150},{"path":334,"name":150,"lang":184,"published":150},{"footerSections":354,"socialMedia":420,"socialMediaChina":436,"privacyPolicy":440,"cookiePolicy":450,"changeRegion":-1,"languageSwitcher":460},[355,373,397],{"title":356,"links":357},"New to AMRs?",[358,362,366,370,372],{"url":359,"id":360,"title":361,"isHiring":84},"your-amr-journey\u002Fgetting-started","4e1f0a89-b28f-466c-9384-3918efc93161","Getting started",{"url":363,"id":364,"title":365,"isHiring":84},"blog\u002Fagv-vs-amr-whats-the-difference","8da1999f-4111-493b-987e-2eefa6c30260","What is an AMR?",{"url":367,"id":368,"title":369,"isHiring":84},"your-amr-journey\u002Fsuccessful-deployment","be3b12bb-af44-42b3-ad92-f6dbb1816834","Successful deployment",{"url":200,"id":199,"title":371,"isHiring":84},"Solutions",{"url":219,"id":218,"title":221,"isHiring":84},{"title":374,"links":375},"Popular links",[376,380,384,388,392,396],{"url":377,"id":378,"title":379,"isHiring":84},"events\u002F","c3b02b79-cfab-4c6b-a321-601fb8aaf1ee","Events & Webinars",{"url":381,"id":382,"title":383,"isHiring":84},"blog\u002F","dcf58b56-6c67-453a-bc46-7e7ca29d6ad3","Blog & News Center",{"url":385,"id":386,"title":387,"isHiring":84},"ebooks-and-whitepapers\u002F","d3d9853d-e6b1-430f-ac93-4ca41062816b","eBooks",{"url":389,"id":390,"title":391,"isHiring":84},"products\u002Fservices\u002F","dbefe226-8948-4234-b3d7-11a39f15c293","MiR Service",{"url":393,"id":394,"title":395,"isHiring":84},"safety-security-updates\u002Fsafety-and-security-updates","7d9c7a07-ee9a-49c0-bebd-b7154ff9b6fd","Safety and Security updates",{"url":258,"id":257,"title":260,"isHiring":84},{"title":398,"links":399},"About MiR",[400,404,408,412,416],{"url":401,"id":402,"title":403,"isHiring":84},"about\u002Fmir-history","db8b5815-cd10-4a1e-8c4c-e44582042ff7","History",{"url":405,"id":406,"title":407,"isHiring":84},"about\u002Fcareer\u002F","ebd55cc3-b451-4d9f-8389-68d7e889494d","Careers",{"url":409,"id":410,"title":411,"isHiring":50},"about\u002Fcareer\u002Fopen-vacancies","cf30dbd5-2a28-4323-9506-6702d228c4d6","Open vacancies",{"url":413,"id":414,"title":415,"isHiring":84},"about\u002Fdata-notice","019744e9-c579-415c-8a15-8e47ce09debd","Data Notice",{"url":417,"id":418,"title":419,"isHiring":84},"general-terms-of-delivery\u002F","ddb7df97-6dcf-4e28-8c2e-40b20ab1256a","General Terms of Delivery",[421,424,427,430,433],{"title":422,"url":423},"linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Fmobile-industrial-robots-aps\u002F",{"title":425,"url":426},"facebook","https:\u002F\u002Fwww.facebook.com\u002FMiR.Robots",{"title":428,"url":429},"instagram","https:\u002F\u002Fwww.instagram.com\u002Fmobileindustrialrobots\u002F",{"title":431,"url":432},"twitter","https:\u002F\u002Ftwitter.com\u002FMobileIndRobots",{"title":434,"url":435},"youtube","https:\u002F\u002Fwww.youtube.com\u002Fchannel\u002FUC3MRxsNU6AW_hKdExtnGr1Q",[437],{"title":438,"url":439},"wechat","https:\u002F\u002Fmp.weixin.qq.com\u002Fs\u002FzlJVpVC40VBQJBAkUSh-0w",[441],{"url":442,"_uid":449,"title":446,"linkType":42,"component":42},{"id":443,"url":36,"linktype":86,"fieldtype":39,"cached_url":444,"story":445},"f89e458e-6860-4b96-b02e-c462d21ef0a1","about\u002Fprivacy-policy\u002F",{"name":446,"id":447,"uuid":443,"slug":448,"url":444,"full_slug":444,"_stopResolving":50},"Privacy Policy",389640641,"privacy-policy","67e85086-82cb-485d-80ed-2abef92cc742",[451],{"url":452,"_uid":459,"title":456,"linkType":42,"component":42},{"id":453,"url":36,"linktype":86,"fieldtype":39,"cached_url":454,"story":455},"8181ff53-45dd-420c-b8f1-0de734d999ee","cookie-policy",{"name":456,"id":457,"uuid":453,"slug":454,"url":458,"full_slug":458,"_stopResolving":50},"Cookie Policy",356680705,"about\u002Fcookie-policy","aa639879-5d58-46b5-8c17-dcd35942475b",{"name":461,"created_at":462,"published_at":463,"updated_at":464,"id":465,"uuid":466,"content":467,"slug":461,"full_slug":471,"sort_by_date":150,"position":472,"tag_list":473,"is_startpage":84,"parent_id":337,"meta_data":150,"group_id":474,"first_published_at":475,"release_id":150,"lang":160,"path":150,"alternates":476,"default_full_slug":471,"translated_slugs":477},"language-switcher","2023-08-14T11:52:42.638Z","2024-03-26T11:26:07.197Z","2024-03-26T11:26:07.213Z",354358248,"f1d63013-0b69-4d61-a57f-08ffe45b982d",{"_uid":468,"headline":469,"component":461,"paragraph":470},"8a50d2d4-79a0-410b-9853-1dd743c4ede0","Choose your language","By choosing a different language content may also change on mobile-industrial-robots.com.","navigation\u002Flanguage-switcher",-90,[],"d9fdd0a0-3d33-4b90-a4cd-e32ffdbaec82","2023-10-27T08:29:51.543Z",[],[478,479,480,481,482,483,484,485,486,487,488],{"path":471,"name":150,"lang":164,"published":150},{"path":471,"name":150,"lang":166,"published":150},{"path":471,"name":150,"lang":168,"published":150},{"path":471,"name":150,"lang":170,"published":150},{"path":471,"name":150,"lang":172,"published":150},{"path":471,"name":150,"lang":174,"published":150},{"path":471,"name":150,"lang":176,"published":150},{"path":471,"name":150,"lang":178,"published":150},{"path":471,"name":150,"lang":180,"published":150},{"path":471,"name":150,"lang":182,"published":150},{"path":471,"name":150,"lang":184,"published":150}]